FAQ
b999 Frequently Asked Questions and Answers
Questions that come up when using b999 — about deposits, security, device issues, cricket betting or responsible gambling — all in one place. This page provides detailed answers to more than 20 questions across five sections so you can find solutions quickly and play with confidence.
Device and Technical Issues
If you run into any issues using b999 on mobile or computer, see the questions below. You can also play via the b999 App for a better experience.
On Android Chrome, open the b999 site and select "Add to Home screen" from the browser menu.
On iPhone, tap the Share button in Safari and choose "Add to Home Screen". The icon will then look like an app
and open b999 in one tap — no separate app installation needed.
First, clear your browser cache and cookies. In Chrome, go to Settings > Privacy > Clear browsing data.
Then reload the page. If your network is weak, switch to WiFi or 4G/5G. If the problem continues,
installing the b999 APK generally speeds up page loading.
Yes, b999 is fully mobile-friendly. You can access slots, live casino and cricket betting from any modern browser
on your Android or iPhone — Chrome, Firefox or Safari.
Keeping your browser updated to the latest version gives the smoothest game loading.
b999 is supported on Android smartphones and tablets (Android 7.0+), iPhone and iPad (iOS 12+), and Windows or Mac computers
via browser. Some live games may run slowly on older phones — in that case, lower the graphics
settings or choose regular slots.
If cookies are blocked in your browser or you are in incognito mode, sessions are not saved, causing repeated logouts. Switch to
normal browsing mode and make sure cookie permissions are enabled for the site. Using the "Remember me" option on the b999 login page
means you will not need to log in every time.
Limits and Controls
Keeping your gambling in check is the mark of a responsible player. Detailed guidance is available on the responsible gambling page.
The minimum deposit amount on b999 is ৳200. If you want to keep your budget in check, you can set a deposit limit in your account settings.
This helps keep your weekly or monthly spending within a safe limit and is effective at preventing uncontrolled spending.
b999's 24/7 live chat support is available in Bengali. The national mental health helpline (Kiran: 1800-599-0019)
and various NGOs can also help. If you are worried about your gambling habits,
seek support today without delay.
No. All casino and betting activities on b999 are strictly for ages 21 and above. Age is verified when creating an account.
b999 takes the necessary steps to protect minors. Do not allow any younger family member to use your account.
From account settings you can take a cooling-off period for a set time (7 days / 30 days), during which you will not be able to log in.
For long-term self-exclusion, contact b999 via live chat or email — the support team
will assist in Bengali.
Repeatedly depositing beyond your budget, placing larger bets to chase losses, and gambling affecting your sleep or daily routine
are signs of problem gambling. If you notice any of these, go to b999's
responsible gambling section right away and set limits for yourself.
Security and Privacy
The security of your account and money is b999's top priority. Read our Privacy Policy to learn how we protect your information.
Change your password immediately and notify b999 via live chat or email. Request an account lock
to prevent any further transactions. If your bKash or Nagad PIN is the same, change that too. The support
team is active 24/7 for the investigation.
Yes. b999 uses SSL (Secure Socket Layer) technology, which encrypts every piece of data sent from
your browser to the server. Your password, personal details, and payment information are not shared with
any third party. You can confirm this by looking for the padlock icon in your browser's address bar.
Use a password of at least 12 characters — combining uppercase letters (A-Z), lowercase letters (a-z),
numbers (0-9), and special characters (!@#$). Avoid easy passwords like your name, date of birth, or
"123456". Changing your password once every three months is a good habit.
Never. No b999 support representative will ask for your OTP, bKash PIN, Nagad PIN, or password.
If someone claims to be from b999 and asks for this information, it is a fraud attempt — end the call or
chat immediately and report it to real b999 support.
BPL & International Matches
Read these questions before placing bets on BPL, T20 World Cup, and international cricket. Visit the Cricket Betting section for more details.
Match Winner, Toss Winner, Total Runs Over/Under, Top Scorer, and Innings Runs are the most popular.
In T20 matches, the "Runs per Over" market is also popular. In-play betting options are available for
BPL and Bangladesh Tigers international matches.
Yes, with a multi-bet (accumulator) you can add 3 or more selections at once. The odds of each
selection are multiplied to increase the total return — for example, 1.50 × 1.80 × 1.90 = 5.13 odds,
meaning a ৳100 bet returns ৳513 (if all selections win). However, if even one bet loses, the entire
stake is lost.
If a match is cancelled due to rain or results in a "No Result", all bets on that market are generally
voided and the stake is returned. However, if a result is declared via the DLS method, bets are settled
on that result. Specific market rules are detailed in b999's
Terms & Conditions.
Mostly yes. On b999, similar markets are available for BPL, IPL, T20 World Cup, and ICC international
matches. However, the number of available markets and the range of odds may differ by match — larger
tournaments have more markets open.
Decimal odds show the total return directly: at 3.00 odds on a ৳1,000 bet, you get back ৳3,000 total
(৳2,000 profit). Fractional 2/1 means the same — ৳2 profit for every ৳1 staked. American +200 means
৳200 profit on a ৳100 bet. b999 uses decimal odds by default, which are easy to understand.
Deposit Related Questions
Find answers to any questions about depositing money here. Visit the Wallet section to manage your payment history and withdrawals.
b999 currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer
(major banks including Dutch-Bangla, BRAC, and Islami Bank). The fastest and most convenient option is
mobile banking — deposits via bKash or Nagad go through in just a few seconds.
Log in to b999, go to the Wallet section, and select "Deposit", then choose bKash. Enter the amount
(minimum ৳200) and make the payment to the bKash number shown. Once you submit the transaction ID, your
balance will be added automatically. The whole process is usually completed within a few minutes.
The minimum deposit across all methods on b999 is ৳200. Whether you want to play slots, live casino,
or bet on cricket, you can get started with this amount. It is wise to start with a small budget and
get familiar gradually.
b999 does not charge any processing fee on deposits. However, your mobile banking service or bank
may apply their own transaction charges — this depends on the respective service's own policy.
Always make sure to enter the correct amount when making a deposit.
First, refresh the page or log out and log back in. If the balance still does not appear, note the
transaction ID from your bKash / Nagad message and contact b999's live chat. The support team will
verify and fix your balance promptly.
Need More Help?
If you cannot find the answer to your question on this FAQ page, do not worry. b999's support team is available seven days a week, twenty-four hours a day. Ask your question in Bengali or English — either language works.
24/7 Live Chat — contact us directly from any page on the site
Email replies usually arrive within a few hours. For urgent issues, live chat is the fastest option.