b999 Terms and Conditions

1. Introduction and Definitions

These terms and conditions ("Terms") apply to the use of the b999 platform and all its services. b999 is an online gaming and sports betting platform operated for users in Bangladesh.

Key Definitions

• "Platform" — refers to b999's website, mobile app and all associated services.
• "User" or "You" — any person who has opened or is using an account on the b999 platform.
• "Account" — the user's personal registered profile through which gaming services are accessed.
• "Balance" — the total of real money and bonus funds held in the user's account.
• "Bonus Funds" — promotional credits issued by b999 that cannot be withdrawn without meeting specific wagering requirements.

To learn more about b999, read our About Us page, which describes the platform's purpose and scope of services.

2. Account Registration

Opening an account on b999 is completely free. Each individual may open only one account. If a single person holds multiple accounts, b999 reserves the right to close them at any time and forfeit the associated balances.

Registration Requirements

• Providing accurate and truthful information at the time of registration is mandatory — providing false information may result in account closure.
• The name on the account, mobile number and payment method must all belong to the same person.
• It is entirely the user's responsibility to keep their account password confidential.
• Allowing someone else to use your account or placing bets in a third party's name is prohibited.
• If you notice any suspicious activity on your account, notify the b999 support team immediately.

Identity Verification (KYC)

b999 may request identity verification from a user at any time. In such cases, a national identity card, passport or relevant documents may need to be submitted. Withdrawal requests may be delayed if verification is not completed.

3. Age Verification and Restrictions

The minimum age to participate in all casino and betting activities on b999 is 21 years (21+). 21+ Minors are not permitted to use this platform under any circumstances.

• It is the user's own responsibility to confirm their age accurately at the time of registration.
• b999 may request proof of age at any time. If proof cannot be provided, the account will be temporarily suspended.
• Using the platform from any territory where access from Bangladesh is prohibited will be considered a violation of these terms.
• Attempting to bypass geographical restrictions using a proxy, VPN or any other method may result in account closure.

4. Deposits and Withdrawals

b999 uses the established mobile banking and banking methods available in Bangladesh for deposits and withdrawals. All transactions are completed in Bangladeshi Taka (৳).

Deposits

• Minimum deposit amount: ৳200 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank and other major banks).
• Deposits are generally credited to the account instantly; bank transfers may take a little longer.
• The name on the payment method must match the account name; mismatches may result in the transaction being rejected.

Withdrawals

• Minimum withdrawal amount: ৳500.
• Withdrawal methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Standard withdrawal processing time: 30 minutes to 3 hours from the time the request is received.
• It is recommended that the withdrawal method match the deposit method used.
• b999 reserves the right to temporarily hold a withdrawal while a verification process is ongoing.

5. Bonuses and Promotional Offers

b999 offers various promotional offers from time to time. These offers come with specific conditions and may be changed or withdrawn at any time.

Welcome Bonus

New members receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 adds ৳1,000 in bonus, bringing the total balance to ৳2,000; the wagering requirement for this bonus is ৳1,000 × 15 = ৳15,000.

Bonus Terms

• To withdraw winnings from bonus funds, the bonus amount must be wagered 15 times.
• Bonus funds are not "free money" in any sense — they can only be withdrawn after meeting specific gaming conditions.
• Attempting to claim bonuses from multiple accounts will result in all bonuses being cancelled.
• Withdrawing while a bonus is active may result in forfeiture of that bonus and any winnings from it.
• b999 reserves the right to exclude specific individuals from any promotion, particularly in cases of unusual betting patterns.

VIP Program and Cashback

b999's VIP programme has three tiers: Bronze, Silver and Gold. Weekly cashback is calculated based on the total net loss for the week: Bronze members can receive up to 0.3%, Silver members up to 0.5% and Gold members up to 0.8% cashback. Cashback applies only to net losses — for example: if a Silver member has a net loss of ৳20,000 in a week, the cashback will be ৳20,000 × 0.5% = ৳100.

6. Gaming and Betting Rules

All gaming and betting activities on b999 are conducted according to specific rules. Users are required to follow these rules.

General Gaming Rules

• A bet that has been confirmed cannot be changed or cancelled, except in the case of a technical error.
• If a game is interrupted mid-way for any reason, b999 reserves the right to determine the result of that round at its own discretion.
• Any winnings credited incorrectly due to a software or system error will be reclaimed.
• If unusual or suspicious betting patterns are detected on an account, the account may be restricted pending investigation.

Sports Betting Rules

• If a match is abandoned or postponed, the settlement of that bet will follow the applicable sports rules.
• In live betting, a bet may not be accepted due to odds changes — in such cases, the bet amount will be returned.
• In a multi-bet, if even one selection loses, the entire bet is lost and no partial return is given.

Prohibited Activities

• Placing bets using bots, automated software or any strategic algorithm.
• Bonus abuse — such as intentionally betting on opposing sides to return a bonus.
• Colluding or coordinating with other users to place bets.
• Buying or selling b999 accounts through any channel outside the platform.

7. Responsible Gaming

b999 believes that gaming should be a form of entertainment, not a solution to financial problems. We therefore ask all users to set their own limits and play with awareness.

To keep your gaming habits in check, learn more about b999's responsible gaming policy and self-exclusion options. These cover deposit limits, session time limits and the option to temporarily close your account if needed.

• Never treat gaming as a source of income.
• Do not bet with money whose loss would strain your household finances.
• Placing increasingly larger bets after a loss to "recover" is a dangerous pattern.
• If you have a gambling-related problem, seek help from family or a professional counsellor.

8. Account Suspension and Closure

b999 reserves the right to temporarily or permanently close an account without prior notice in the following circumstances:

• If any provision of these terms is violated.
• If registration was completed using false or misleading information.
• If suspicious activity involving fraud, deception or money laundering is found on the account.
• If prohibited technical methods are used.
• If evidence of bonus abuse is found.

Closure at User's Request

A user may also close their account at any time. In this case, the remaining valid balance (excluding bonus funds) will be returned to the user's registered payment method, once verification is complete.

9. Privacy and Data Protection

b999 treats the protection of users' personal information as a top priority. We store user data using SSL encryption and modern security technology.

To learn in detail how your personal information is collected, used and kept secure, please read our Privacy Policy. It provides a full description of data processing, sharing information with third parties and your rights.

• b999 will never ask for a user's password or OTP via email or phone.
• Account information can only be updated through official channels.
• If personal information is shared with a third party, it is done only for reasons stated in the privacy policy.

10. Limitation of Liability

b999 always strives to ensure a safe and fair gaming environment. However, b999's liability is limited in certain specific circumstances.

• b999 will not be held responsible if gaming is disrupted due to internet connection failures or technical issues caused by third parties.
• b999 is not liable for any account loss resulting from a user's own negligence or failure to secure their password.
• b999 is not obligated to provide compensation if services are disrupted due to unforeseen natural disasters or government restrictions.
• b999 is not liable in any way for losses a user incurs from gaming — gaming is inherently risky.

11. Dispute Resolution

For any dispute or complaint, please contact b999's customer service first. The support team is available 24 hours a day, 7 days a week, providing assistance in both Bengali and English via live chat and email.

How to Submit a Complaint

• Please submit your complaint in writing with as much detail as possible — including the date, time, account ID, and relevant transaction information.
• Once a complaint is received, the support team will investigate as quickly as possible and inform you of the outcome.
• If the outcome is not acceptable, you may request a review at a higher level.
• If no resolution is reached between both parties, a neutral third-party mediator will be engaged.

For general questions and issues, please visit our Frequently Asked Questions (FAQ) section — there you will find answers to common questions about payments, bonuses, and accounts.

12. Changes to Terms

b999 reserves the right to partially or fully update these terms and conditions at any time. Any changes will be clearly communicated on the platform before they take effect.

• For significant changes, users will be notified via their registered email or through platform notifications.
• Continued use of the platform after any changes will be considered acceptance of the revised terms and conditions.
• If you do not agree to the updated terms, you will have the option to close your account and withdraw your remaining balance.

The latest version of these terms and conditions will always be available on this page of b999. Please note the "Last Updated" date shown at the top of the page.