b999 Responsible Gaming
Gaming should be a source of enjoyment only — not stress or harm. b999 believes every player has the right to understand their own limits and play safely.
Age restriction is mandatory. All casino and betting activity in Bangladesh is for those aged 21 and above only. b999 verifies age at account registration and there is no access for minors.
When Does Gaming Become a Problem?
For most people, online casino or sports betting is simply a form of entertainment. In some cases, however, it can go beyond control — particularly when someone keeps placing bets to try to recover lost money, or starts prioritising gaming over family and work. This is called problem gambling and it is a mental health issue, not a weakness.
b999's Terms and Conditions clearly state that we place responsible behaviour at the highest priority. Every player should set a budget in advance, not go beyond that budget, and never play with borrowed money.
Remember — gaming outcomes are never guaranteed. Every slot spin and every bet works independently and has no connection to previous wins or losses. Starting a session with the expectation of recovering lost money increases the risk of problems. Instead, keep each session within a fixed entertainment budget.
You can learn more about b999's core values and how we operate on our About Us page. We believe both the platform and the player have a role in creating a healthy gaming environment.
Self-Control Tools
b999 provides various tools to help players stay in full control of their gaming. Contact us via live chat at any time for assistance.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount in advance. Once a limit is set it takes effect immediately, and a set waiting period applies to increase it.
Budget ManagementSession Time Limit
Set a time limit for how long you play in one sitting. When the set time is up, the session ends automatically so that excessive play does not become a habit.
Time ControlTemporary Break
Suspend your account temporarily for a few days or weeks. Login will not be possible until the break period ends — a little distance helps keep your head clear.
Temporary BreakSelf-Exclusion
Choosing long-term self-exclusion closes your account for a set period — or permanently. Once this decision takes effect, it cannot be reversed quickly.
Self-ExclusionActivity History
View your full history of deposits, withdrawals, and bets. Understanding your own spending patterns helps you make informed decisions and gives early warning of overspending.
TransparencyContact the Support Team
For any concern or question, b999's support team is available seven days a week, twenty-four hours a day via live chat and email in both Bengali and English.
24/7 SupportWarning Signs
If you notice the signs below, your gaming habits may be going beyond control. Be honest with yourself and seek help if needed.
You keep placing bets to recover lost money — telling yourself "I'll win this time" and staking more.
You hide or lie to family, friends, or colleagues about how much you are playing.
You are borrowing money, dipping into savings, or cutting essential expenses to fund gaming.
You feel restless, irritable, or anxious when you are not playing — gaming has become your only way to relieve stress.
Your relationships with loved ones are suffering, or you find it hard to focus on work or studies.
You have tried to stop playing repeatedly but could not, and the same problem keeps coming back.
Where to Find Support?
Acknowledging a problem takes courage. Rather than facing it alone, reach out to people around you and professional support.
b999 Live Chat
Talk to us directly in Bengali or English, seven days a week, twenty-four hours a day. Requests to set limits or activate self-exclusion can be made through this chat.
Email Support
Contact us by email to describe your situation in detail or to request account closure. Our team responds in both Bengali and English.
Family and Trusted Ones
Open up to a close family member or a trusted friend. They can help you recognise early warning signs and take the right steps.
Professional Advice
Speak with a mental health specialist or counsellor. Professionals trained in addiction can help you build an effective plan.
b999's Commitment
We follow these steps regularly to ensure a responsible gaming environment.
Age Verification: Age is confirmed at account creation. No one under 21 can open an account at b999.
No Minor Access: We urge parents and guardians to ensure that minors cannot access the platform from their devices.
No Predatory Advertising: Targeting problem gamblers with special offers or pressure tactics is against our policy.
Data Confidentiality: Self-exclusion or limit requests are processed with complete confidentiality. Full details are available in our Privacy Policy.
Support Team Training: Our support staff are trained in responsible gaming and are equipped to assist with sensitivity.
Providing Accurate Information: There is no guarantee of winning — we always communicate this clearly, because an informed player is a healthy player.
Common Questions and Answers
Answers to common questions about responsible gaming. For more questions, visit the FAQ page.