b999 Privacy Policy

Section 01 Introduction and Scope

b999 is an online entertainment and betting platform offering casino games, sports betting and other services to users in Bangladesh. This privacy policy ("Policy") describes how b999 handles the personal information of its platform users.

When you use the b999 website or application, create an account, or use any of our services, you are agreeing to the terms described in this Policy. This Policy operates alongside b999's Terms and Conditions, and together the two documents form the basis of our relationship with you.

This Policy applies to:

• All individuals who use the b999 website, whether or not they are registered members;
• Users of the b999 mobile application;
• Anyone who contacts b999 customer support through any channel;
• Anyone who participates in any b999 service or promotion.

Section 02 Types of Information Collected

b999 collects various types of information necessary for providing its services. This information falls into the following categories:

2.1 Identity Information

Information you provide when registering an account includes your full name, date of birth, national ID or passport number, and a valid email address. Also your mobile number, which must be a Bangladeshi number and is used for OTP verification.

2.2 Financial Information

b999 collects payment-related information to process deposits and withdrawals. This includes bKash, Nagad, Rocket and Upay account numbers, and bank account details for bank transfers. Full payment card numbers or PINs are never collected or stored.

2.3 Transaction and Gaming History

A complete record of your deposits, withdrawals, betting and gaming activity is maintained. This information is used for account verification, dispute resolution and ensuring responsible gaming.

2.4 Technical and Device Information

Your device type, operating system, browser version, IP address, connection duration and your navigation patterns on the platform are recorded automatically.

Section 03 How Information Is Collected

b999 collects information through various methods:

• Information you provide directly: Information you submit when registering, logging in, depositing, withdrawing or contacting customer support.
• Automatic collection: Information about your browsing behaviour collected through cookies, web beacons and similar technologies.
• Payment processors: Relevant transaction verification information from payment service providers such as bKash, Nagad, Rocket and Upay.
• Identity verification services: Identity confirmation through third-party verification services where applicable.

Section 04 Purposes for Using Information

b999 uses collected information for the following purposes:

4.1 Service Delivery and Operations

Creating and managing your account, processing deposits and withdrawals, determining eligibility for bonuses and cashback, and providing VIP programme benefits.

4.2 Security and Fraud Prevention

Detecting unauthorised access to accounts, monitoring suspicious transactions and preventing fraudulent activity. SSL encryption and other technical security measures are used for this purpose.

4.3 Communication and Support

Providing 24/7 customer support via live chat and email, sending important account-related notifications and keeping you informed of service updates.

4.4 Responsible Gaming

b999 analyses your gaming activity to identify risks in line with responsible gaming guidelines and to provide necessary support. Following the Responsible Gaming Guidelines is a core commitment of b999.

4.5 Service Improvement

Reviewing user experience to improve platform performance, analysing new games and features before launch, and resolving technical issues promptly.

Section 05 Data Storage and Security

b999 treats the security of your information as its highest priority. The following technical and administrative measures have been put in place:

• SSL/TLS encryption is used for all data transmission;
• Sensitive information is stored encrypted on secure servers;
• Two-factor authentication is in place for account access;
• Strict internal access controls are maintained — only authorised staff can access the information they need;
• Security measures are regularly audited and reviewed.

While b999 makes every effort to protect your information, complete security on the internet cannot be guaranteed. We therefore ask you to keep your password confidential and to notify us immediately if you notice any suspicious activity.

Section 06 Sharing Information with Third Parties

b999 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Only the information necessary is shared with trusted service providers who assist with payment processing, identity verification and technical infrastructure management. Each of these partners is bound by data protection agreements.

6.2 Legal Obligations

We may have a legal obligation to disclose information under a court order, a lawful request from a government authority, or applicable law.

6.3 Fraud Prevention

Relevant information may be shared with relevant authorities to assist in investigations of cybercrime or financial fraud.

Section 07 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the b999 website. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies b999 uses:

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: To remember your preferences and settings, such as language and payment method.
• Analytical cookies: Collect anonymous statistics to understand which parts of the platform are used most.

You can control or delete cookies through your browser settings, though this may affect some platform functions.

Section 08 User Rights

As a b999 user, you have the following rights regarding your own information:

8.1 Right to Access

You may request details of the information b999 holds about you at any time. Send this request to our support team.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. Proof of identity may be required when changing verified information.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, we may need to retain some information due to legal obligations, ongoing disputes or security reasons.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you may contact our support team at any time to opt out. Important account-related notifications will continue to be sent regardless.

Section 09 Protection of Minors

All b999 services are for individuals aged 21 or older only. Personal information of minors (under 21) is not collected or stored.

Age verification steps are taken during account registration. If a user is found to have registered by providing a false age, that account will be closed immediately and the related information will be securely deleted.

If a guardian suspects that a minor is using an account, they may contact our customer support. You can learn more about b999, where our responsible management policies are set out in detail.

Section 10 Policy Changes

b999 reserves the right to update this privacy policy at any time. You will be notified according to the nature of the change:

• For minor changes, the last updated date at the top of the page will be revised;
• For significant changes, a notification will be sent to your registered email and a clear notice will be displayed on the platform;
• Continuing to use the platform after any changes will be taken as your agreement to the updated policy.

We recommend that you visit this page regularly and keep yourself informed of any changes to the policy.

Section 11 Contact

If you have any questions, concerns or requests regarding this privacy policy, please contact the b999 customer support team. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day, via live chat and email.

Any request related to data protection is processed as quickly as possible. You may need to provide account information to verify your identity. For answers to common questions, visit our Frequently Asked Questions (FAQ) page — detailed answers to frequently asked topics are available there.